How to Contact Walmart Customer Service (By Phone, Chat, and More) (2023)

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How to Contact Walmart Customer Service (By Phone, Chat, and More) (1)

Walmart is known for its everyday low prices, and it’s the go-to store for many consumers. And when issues or questions arise, there are many ways to reach Walmart Customer Service to get the help you need.

You can call Walmart’s Customer Service at 1-800-925-6278 from 8 am to 11 pm CST every day. Walmart Customer Service Desk in stores is usually open from 8 am to 10 pm. You can also use Live Chat to contact Walmart Customer Service or send an email. In addition, Walmart’s Customer Service uses Twitter and Facebook.

In this article, we’ll cover multiple ways of reaching Walmart’s Customer Service so you can get assistance quickly and efficiently!

@ekoyt1 The telephone number phone for our customer service 1-800-WALMART (925-6278). If we can help with anything else let us know. -Kinga

— Walmart (@Walmart) January 10, 2014

What Is Walmart’s Customer Service Number?

Walmart’s Customer Service Number is 1-800-WALMART (1-800-925-6278). Walmart Customer Service hours are from 8 am to 11 pm CST every day, but the corporate offices are only open from 8 am to 5 pm on weekdays. You can call Walmart’s Customer Service to ask about pricing, share your store experience, or contact headquarters.

You can call the Walmart Customer Service number at any time between 8 am and 11 pm CST, seven days a week.

If you want to get in touch with the corporate offices, make sure to call between 8 am and 5 pm on weekdays.

The best time to call Walmart’s Customer Service number is between 8 am and 9 am CST, right after Customer Service opens. You can also call later in the evening, around 9 or 10 pm CST.

When you call around the opening or closing of Customer Service, there are usually a few other customers in line to speak with an agent.

Walmart Customer Service can help with a wide variety of questions and concerns. The representatives can assist you with any questions about products and their pricing.

They can also help you get in touch with the Walmart corporate headquarters or other departments.

You can also call Walmart Customer Service to share a store experience, as they appreciate any feedback, good or bad.

The Walmart website also has a Help Section with answers to many Frequently Asked Questions.

You may want to search here first before calling Customer Service since it may be faster. For more complex questions or concerns, Walmart Customer Service is ready to help.

(Video) Customer Service - SNL

The customer service desk is open between 8am-10pm. -Ati

— Walmart (@Walmart) January 16, 2017

What Are Walmart’s Customer Service Desk Hours?

At most locations, Walmart Customer Service Desk is open from 8 am to 10 pm. The Customer Service Desk is open any day that the store is open. Some Walmart locations may open or close at a different time, and the Service Desk hours align with regular store hours.

You can visit the Customer Service Desk at your local Walmart store to get help with returns, exchanges, and finding items.

Most items can be easily returned or exchanged at the desk as long as you have the receipt from your original purchase.

If you have a specific item you need, the Customer Service Desk can reach an employee to help you find the item.

In some cases, you may also have to go to the Customer Service Desk to pick up an order. Most Walmart Pickup orders can be brought out to your car in the designated parking lot area.

However, some customers may be instructed to go to the Pickup area inside the store. This Pickup area is usually next to or part of the Customer Service Desk area.

To find the hours of your local store, check the Walmart Store Directory. Use this resource to identify your closest Walmart by selecting your state and then your town or city.

The store directory tells you the main store hours, and it also includes hours of specific departments in each store.

How Do I Contact Walmart Customer Service for Online Orders?

You can contact Walmart Customer Service via their website or phone number (1-800-WALMART) for online orders. The website is the easiest method if you need to make simple changes like editing your online order. However, if you have more complex questions, call the Customer Service phone number to speak with a live agent.

Help is available throughout the entire process of placing an online order at Walmart.

You can contact Walmart Customer Service if you need assistance with tracking, editing, or canceling an online order.

If the order is still in the “Processing” status, you can make any necessary changes, and Customer Service can help with that.

Occasionally, employees make mistakes when putting together or delivering an online order.

If you receive all the packages for your order and realize an item is missing, contact Customer Service. The representative may reimburse you for the missing item or send a replacement.

Similarly, you may encounter an error where the order status says it was delivered, even though you never received any packages.

In this situation, Walmart recommends that you wait two days before contacting Customer Service.


Returning a large, bulky item from an online order will also require a call to Customer Service.

Typically, you can ship any returns back to Walmart or bring them to a local store.

However, it gets tricky when the item is large and difficult to ship or carry. A Customer Service representative can help you figure out the best way to make the return.

We’d be happy to help you with that. If you visit the link below, you can enter a live chat with an online associate who can help you with your order. Just choose Orders, Chipping, & Tracking in the first box, and Assistance Placing an Order in the second.

— Walmart Help (@walmarthelp) September 11, 2018

Does Walmart Customer Service Have Live Chat?

Walmart Customer Service has a live chat function on its website, which is available 24/7. You can answer many questions with the chatbot; however, if the chatbot cannot help, describe the issue in detail, and the bot will connect you with a live agent that you can message.

To access the Customer Service live chat, start on the main Help page of the Walmart website.

Scroll down until you see the blue button that says “Contact us.” When you click this button, a chat box will appear in the lower right-hand corner.

The chat always starts with a brief introduction and some suggested topics to select from.

If you see an option that describes your issue, click on that button, and the chatbot will initiate a series of questions and instructions to help you solve your problem.

If you continue to browse the topics and don’t see what you are looking for, the chatbot can help you connect with a real person.

After indicating your topic of interest is “something else,” the chatbot will ask you to describe your problem in your own words.

Type this into the chat box, and you will soon be connected with a live agent who can help you.

You will also be connected with a live agent if you have chosen one of the suggested topics, but the chatbot’s answers are insufficient.

There is a wide variety of topics that Walmart Live Chat can help with. For example, it can assist with online orders, returns and refunds, and your online account.

The chatbot can also answer your questions about Walmart+ and items that are out of stock. It can even provide information about the COVID-19 vaccine.

You can also provide feedback using Walmart’s Live Chat.

Specifically, you can use the chatbot to share an experience you had in-store, or you can provide feedback for a driver who dropped off your Walmart Delivery order.

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Can I Contact Walmart Customer Service via Email?

You can contact Walmart Customer Service via email. The main contact page on the corporate website has a link you can use to initiate an email. To send Walmart Customer Service an email, you will need to choose a topic, add comments or explain your question, provide contact information, and select your closest store.

Walmart welcomes feedback from its customers. If you want to send an email with feedback or a question, start on the “Contact Us” page of the corporate Walmart website.

There is a link to “Email Customer Service,” and it will take you to another page to start the process.

You must provide some basic information before sending an email. First, you will need to choose a topic that pertains to your comment or question.

This helps direct the email to the right person or department who can help you.

There are six main categories to choose from:

  1. Store Experience
  2. Discontinued Item/Brand
  3. Company Feedback and Questions
  4. Product Question/Product Feedback
  5. Investor Information
  6. Community & Giving

Next, you can type your comments or questions in the text box provided. There is a 3000-character limit, so you should have plenty of room to explain your thoughts fully.

You will also enter your contact information so a Walmart Customer Service agent can respond to you.

Finally, you will choose the store that your email pertains to. You can search for the store using a zip code or address.

Make sure to have the right store selected, especially if you had a bad experience, so your feedback is sent to the right people.

Hi, there. We are happy to assist you with your question.

— Walmart Help (@walmarthelp) November 22, 2021

Does Walmart Customer Service Use Social Media?

Walmart Customer Service primarily uses Twitter and Facebook to offer support to customers via social media. You can ask a question on Twitter by tagging @walmarthelp in your Tweet. On the Walmart Facebook page, starting a conversation with Messenger will initiate a chatbot that can answer many of your questions.

The Walmart Help account on Twitter is very active. Customer Service agents are often available to provide quick replies to your Tweets.

You are also sure to get your answer in a few short sentences because Twitter has a 280-character limit!

Another benefit of Walmart’s Twitter accounts is that you can send them a question at any time. Though you may not get an immediate response in the middle of the night, you can Tweet @walmarthelp at any time.

Walmart also has a very active Facebook page. To reach Walmart Customer Service through Facebook, you can start a chat on their page using Messenger.

At first, a chatbot will explain how to get assistance and offer some options for help topics.

(Video) Walmart , Chit Chat & More 🙂

Eventually, you may be connected with a live agent if your question cannot be answered with the chatbot.

Walmart is on Instagram as well, but you cannot reach Customer Service through their page.

Like the regular Walmart Twitter page (@walmart), the Instagram account is used primarily for advertisements and important communications.

Using Twitter and Facebook are the best methods to get in touch with Walmart Customer Service on social media.

What Is the Best Way to Contact Walmart?

The best way to contact Walmart is by using the Live Chat feature on the Help Page. The Live Chat can quickly answer most simple questions, and all you have to do is to type and click. If you can’t get your question answered with automated responses, you can still connect to a live agent in the same chat window.

When you use Walmart Live Chat, you get almost immediate responses.

It is easy to select topics from the options that pop up, and the chatbot can provide direct links to pages on the website.

Generally, it’s much faster to click through the options online than waiting to hear your options read out over the phone.

And if you end up needing to talk to a live person, it’s much easier to get some work done on your computer while waiting rather than being on hold for someone to answer your phone call.

You can also navigate the rest of the Walmart website while keeping the chat open.


Walmart Customer Service assists customers at more than 4,700 stores across the US. There are plenty of ways to contact an agent, and there are even more resources online to help you answer questions on your own.

If you’re interested in finding out more Walmart shopping tips, check out the related articles below.

Related Articles:

Everything You Need to Know About Walmart’s Hours

What Is Walmart Plus and Is It Worth Signing up for Groceries?

Walmart Grocery Pickup: How to Order Walmart Groceries for Pickup

Walmart Grocery Delivery: How to Get Groceries Delivered from Walmart

(Video) People Of Walmart You Won’t Believe Actually Exist

Walmart Gift Cards: Where to Buy and How to Use Them


Does Walmart have chat support? ›

Walmart Marketplace Live Chat representatives are available to answer your questions Monday through Friday from 8 AM to 9:30 PM Eastern time.

How do you get someone to answer you at Walmart? ›

Contact our Customer Service team at 1-800-925-6278 (1-800-WALMART) to provide a comment or ask a question about your local store or our corporate headquarters. View additional contact information here. Are you satisfied with this answer?

How do I contact Walmart customer service online? ›

Who do I speak to if I have a problem working at Walmart? ›

Step 3 (U.S. Only): Call the Open-Door Helpline at 1-800 361-0781.

How do I speak to a live chat customer? ›

The most important live chat etiquette rules:
  1. Keep your response times short.
  2. Start with a friendly greeting.
  3. Add a personal touch.
  4. Listen to the person on the other end.
  5. Adjust the tone of your messages.
  6. Show empathy and understanding.
  7. Know when to apologize.
  8. Focus on your customer's problem.
Dec 8, 2022

How can I message Walmart? ›

Contact Information
  1. Phone/Fax. Toll-Free Phone: 1-800-741-5367.
  2. Local/International Phone: 614-534-1996.
  3. Email Addresses. Customer Service:
  4. Sales and Questions:

How do you get someone to answer your messages? ›

Surprisingly Simple Ways To Get People To Respond To Your Email
  1. Use peer pressure in your favor.
  2. Use their name as often as possible.
  3. Use humor and compliments.
  4. Talk about them (not you)
  5. Say that it is important or urgent on the subject line.
  6. Final thought: never forget the basics.
Jan 31, 2023

How long does it take to get an answer from Walmart? ›

Friends I know who have worked for Walmart said they waited between five and ten days before receiving a call. After you submit your application you maybe have to wait a month you have to stay on top of them. You usually maybe will have to call at least 6-8 times a month. I waited for about a week or two.

How do you get a customer to respond to you? ›

How to get a client to respond to you: 6 proven ways
  1. Establish your mode of communication from the beginning.
  2. Place a clear CTA in your messages.
  3. Only ask one question.
  4. Follow up with your clients.
  5. Schedule a meeting.
  6. Know when it's time to let them go.
  7. What if my client hasn't paid their bill?

How do I contact Walmart by phone? ›

If you have a WIN number and want to call in sick at Walmart, simply call their call-out sick number at 1-800-775-5944. Before you call, have your Walmart Identification Number ready, as well as your date of birth and store number where you work.

How do I call Walmart without a point? ›

To call in sick as a Walmart employee, simply follow these steps: Call 1-800-775-5944 and select “report an absence” from the options given. When prompted, provide your WIN, birthdate, and store number.

What happens when you complain to Walmart? ›

We publish your complaint AND deliver it to Walmart's escalations department. If Walmart doesn't get back to you within 3 days, you'll get a 100% refund.

Does Walmart have an online live chat? ›

What are Walmart employee problems? ›

Walmart employees complain of their inability to be hired full-time, a lack of medical benefits, and inconsistent scheduling that makes their lives difficult. Most of the $2.7 billion turnaround program was implemented, but employee hours have been cut, resulting in lower net pay than before.

Can I call Walmart to quit? ›

You can quit your job at Walmart by speaking with your manager and providing them with the date of your last day at work.

What is customer service chat support? ›

Chat support is a common method of customer service or support that offers assistance to customers through the use of a messaging app or online chatbot. Delivered by live agents or through artificial intelligence (AI), chat support supplements more traditional customer service channels, such as voice or email.

How can I talk to a representative on the phone? ›

Dial 0, *, or # multiple times. This can take you straight to an operator on some systems. Say "I would like to speak to a person". Or, try "operator," "agent," and “representative.”

What is online chat customer service? ›

Live chat support is a way for customers to have real-time, back-and-forth conversations with support agents. Using live chat software embedded on a company's website, customers can send their questions to a person who can quickly reply to them in the same small window.

What number do I text for Walmart? ›

For help on this specific program, text HELP to 240240 (Walmart US Field Hourly) or 205205 (Walmart US Management/Sam's Club/Home Office) or you can contact us at 1-800-530-9929 or at Walmart Corporate, Privacy Office, MS #0160 702 SW 8th Street, Bentonville, AR 72716-0160.

What is Walmart text messaging? ›

Text to Shop is seamlessly connected to your Walmart account, so we know your usual ordered items. Simply text the items you need, and they get added to your cart. Choose from the full selection of Walmart's products, including items from your local store and from

What is Walmart compliance hotline? ›

We encourage you to direct your individual complaints, concerns, ideas, and suggestions relating to your own work-place issues to a salaried member of management, by contacting the Global Ethics helpline, 1-800-WMETHIC (1-800-963-8442), or through utilizing the "Open Door" policy (PD-27).

How do I call in sick to Walmart without calling? ›

You can call in sick to Walmart any time, regardless of the time of day. To do so, simply log into your WalmartOne account through the website or app and click “report an absence.”

How do I get my Walmart chat transcript? ›

Getting a transcript from Archives

Go to Archives and choose the chat you want to get transcript from. Click on the three dots in the top right to open the action menu. Select Send transcript from the menu.

What is the code to talk on the intercom at Walmart? ›

It is the BEST WAY to get an ASSociate to come and help you when you are looking for something in the store. Pick up and extension, and dial #96 that is a pretty universal code for most PBX systems which is HARD programmed in to the systems. They changed it. As of 2020 it's 4455 on the IP systems.

What is the best job position at Walmart? ›

Top 5 Walmart Jobs in 2022:
  • 1) Cashier / Front End Associate.
  • 2) Sales Associate.
  • 3) Fresh Food Associate.
  • 4) Hourly Supervisor & Training.
  • 5) People Lead.
  • 2) Senior Product Manager-Walmart Brands.
  • 3) Freight Handler.
  • 4) Floor Clerical.
Mar 24, 2020


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